Часто задаваемые вопросы
From choosing the right printing solution to keeping your production moving, find answers to the questions that matter before and after you order.
Решения для печати
1. Что такое DTF-принтер?
A DTF printer prints designs onto film for heat transfer to garments and other textile products. It is an option for businesses producing items such as T-shirts, hoodies and tote bags.
2. What are the benefits of DTF printing for my business?
DTF printing gives garment businesses a way to produce detailed designs across a range of applications, включая футболки, hoodies and tote bags. Tell us what you make and your target output, and we can help you choose a suitable printer and supporting equipment.
3. Which RIP software comes with the printer?
Our printers come with XINFLYING’s in-house-developed XF SmartPrint RIP software. Contact us for details about the software supplied with your chosen configuration.
4. What affects the cost of a DTF print?
Artwork coverage, ink use and consumables all influence the cost of each print. Share your design and expected production volume with us, and we can discuss a suitable configuration and consumable requirements.
5. How should I care for my printer during an extended pause?
Before an extended shutdown, contact our technical team for storage and restart guidance specific to your printer model. We are here to help you prepare for a smooth return to production.
6. Which printing solution is right for my products?
DTF and DTG options serve garment-printing applications, while sublimation can be used for sportswear, teamwear and flags. UV flatbed options cover signage and rigid-product applications. Tell us about your materials and finished products so we can help you choose a suitable machine.
7. What information helps you recommend a printer or production line?
Share your products and materials, required print width, target daily output, working shifts, existing equipment, purchase quantity and delivery location. With those details, we can discuss the printer configuration and supporting equipment for your workflow.
Сублимационный принтер
1. Is the printhead covered by the machine warranty?
XINFLYING machines come with a one-year machine warranty. Printheads are excluded from the warranty. Contact our team if you need help identifying the right replacement for your machine.
2. Can I source compatible ink and transfer paper from XINFLYING?
Да. We can supply compatible ink and transfer paper alongside your equipment. Tell us your machine model and production requirements so we can help you select the right consumables and quantities.
3. How should I handle and maintain the printhead?
Follow the instructions supplied for your printer model. If you need to clean the printhead, change inks or pause production, contact our technical team for guidance on the appropriate procedure.
Услуга
1. Can I request a print sample?
Да. Contact us with your artwork and intended application to discuss sample availability, the sample policy and shipping arrangements.
2. What is XINFLYING’s warranty policy?
XINFLYING machines come with a one-year machine warranty, excluding printheads. We also provide 24/7 online technical support. Contact us for warranty terms and service arrangements for your equipment.
3. What installation and technical support do you provide?
Our team provides 24/7 online technical support to help you get started and keep production moving. Our U.S. and Brazil warehouses also have local technicians who provide on-site installation services. Contact us to confirm availability for your location and equipment.
4. What OEM/ODM customization options are available?
Build a solution that reflects your brand. Customization options include logos, Pantone body colors, таблички с именами, touchscreen interfaces and packaging. Share your requirements with us to discuss the project scope, minimum order quantity and schedule.
5. What is the order lead time?
Sample orders typically take 1–2 days and bulk orders 3–5 days. Customization schedules depend on your requirements. Warehouse lead times and international transit times are listed separately under Shipping.
6. Can I start with one commercial printer?
Да. Minimum order quantities start from one piece, so you can discuss a suitable commercial printer even if you are buying your first machine. Consumable packaging and OEM/ODM minimum quantities are confirmed separately.
7. Do you manufacture your own printers and inks?
Да. XINFLYING is a digital printing equipment manufacturer and comprehensive solution provider. We manufacture our own-brand equipment and produce our own inks.
8. Are machines tested before shipment?
Да. Machines are tested before shipment. Ask our team about the testing details for the model you plan to order.
9. Can you supply spare parts and compatible consumables?
Да. We supply spare parts and consumables to support our equipment, including our own inks. Share your machine model, configuration and the items you need so we can check the right supply for you.
10. What is the turnaround for a machine returned for repair?
Once we receive a faulty machine for repair, the stated turnaround is to repair and dispatch it within three days. This period starts on receipt and is separate from shipping transit time. Contact our technical team to discuss the return arrangements.
Оплата
Как я могу оплатить свой заказ?
Available payment methods include T/T, Аккредитив, Д/П, Д/А, O/A, credit card, PayPal, cash and escrow. Contact us to confirm the applicable method and payment terms for your order.
We will provide an invoice for order confirmation. Import tariffs and customs clearance fees are the buyer’s responsibility.
Перевозки
1. How will my order be shipped?
Depending on your needs, we can arrange shipping by air, sea or express courier, including DHL, FedEx, UPS and TNT. Contact us to discuss the suitable option for your order and destination.
2. How long will shipping or warehouse fulfillment take?
International transit times are 2–3 days by air express, 2–6 days by air and 20–35 days by sea. U.S. warehouse lead time is 2–5 days. In Brazil, orders placed today can be picked up tomorrow afternoon. Contact us to confirm the arrangements for your order.
3. How much does shipping cost?
Shipping costs depend on your destination and order. Share your location and the equipment or consumables you need, and we can provide the shipping cost for your order.
Let’s find the right solution for your business.
Need help with a specific application or configuration? Contact XINFLYING and our team will reply within 24 часы.